Student & Parent – Detailed Service Terms & Conditions:

• Investment & Exclusivity

  • Brilliant Home Tuitions invests in tutor recruitment, training, and verification.

  • Clients cannot hire tutors directly during or within 365 days after the agreement.

  • Violations will result in a ₹12,000 penalty and legal action.

• Student Exclusivity

  • Only the registered student may attend the classes.

  • Others can join only with written approval from the Institution.

• Security Deposit & Payment Policy

  • If a student takes more than the assigned number of classes, their bill will be generated after the assigned days are completed or at the end of the month, including the extra class fees.

  • A refundable security deposit (equal to the first month’s educational charges) is required at admission.

  • Monthly invoices are issued on the 1st of every month.

  • Payments must be made within 7 days; late fees of ₹50 per day apply after that.

• Attendance & Class Documentation

  • A monthly attendance record is mandatory.

  • If the Client does not maintain it, the tutor’s record will be final.

• Minimum Service Commitment

  • Minimum commitment: 3 months or until the final exam, whichever is longer.

  • Crash courses (1–2 months before exams) are exceptions.

  • If unsatisfied, Clients must allow up to 3 tutor replacements before termination.

  • Early termination without a valid reason results in security deposit forfeiture.

• Termination & Post-Termination Checks

  • Service termination requires an official request form (available via WhatsApp or website).

  • The Institution may verify within 30 days whether the tutor continues teaching in violation of this agreement.

• Tutor Replacement & Availability

  • Multiple tutor replacements are available at no extra cost if needed.

• Confidentiality & Data Protection

  • Clients must keep tutor details, educational charges, and institutional information confidential or get permission from an authorized person before sharing.

  • Any breach results in contract termination and security deposit forfeiture.

• Non-Payment, Harassment & Legal Actions

  • Clients must clear all pending dues before discontinuing services.

  • If a Client refuses to pay outstanding fees after the completion of classes or attempts to evade payment, the Institution and the tutor have the right to take legal action, including filing an FIR for cheating and informing media news channels if necessary.

  • The Institution upholds the dignity and safety of its tutors. Any form of mental harassment, excessive pressure, or violent behavior toward tutors will not be tolerated.

  • In such cases, the Institution will first attempt mutual resolution. If the issue is not settled amicably and the Client becomes unresponsive or continues misconduct, legal action will be pursued.

• Refund Policy

  • If the Institution cannot provide a suitable tutor and the Client is not satisfied after 3 tutor replacements, a refund will be processed.

  • Refunds will be issued within 7 days after filling the termination form.

  • Deductions apply for completed trial or regular classes.

  • No refunds after 7 days of starting classes unless the Client opts for a tutor replacement.

• Force Majeure Clause

  • In case of natural disasters, pandemics, or government restrictions, classes will be conducted online.

  • If disruptions occur within a month, classes can be rescheduled.

• Tutor Behavior & Code of Conduct

  • Mutual resolution will be prioritized for disputes.

  • If unresolved, legal action may be pursued, but the Institution shall not be liable for any direct or indirect damages, loss, or injury arising from tutor conduct.

• Client Responsibilities

  • Ensuring a quiet space for tutoring.

  • Providing necessary study materials.

  • Maintaining regular class timings.

  • Updating attendance sheets consistently.

  • Submitting weekly feedback to the Institution.

• Post-Termination Check Procedures

  • The Institution may conduct surprise visits, call the tutor, or check the student’s progress to verify compliance with the agreement.

• Social Media & Publicity Clause

  • The Institution will not use student photos or testimonials for promotional purposes without prior parental/student consent.

• Extra Classes & Billing Policy (When Discontinuing Services)

  • If a student continues classes after exceeding the agreed number of sessions, they are liable to pay for the entire month after 2 additional classes.

  • For students with 16+ monthly classes: 2 extra classes are allowed before full-month billing applies.

  • For students with fewer than 16 monthly classes: 1 extra class is allowed before full-month billing applies.